What is Puzzle Tumblers LLC?
Puzzle Tumblers LLC., is a new small wholesale company that is solely owned and operated by me, Jessica Robin. I am an educator of 15 years, a fellow-crafter, and single mother of 3 young boys (of which 2 are autistic twins with on going health and medical needs). I was inspired by my autistic twins to start crafting as a hobby the Spring of 2018 to help pay for their ABA Therapy, Speech and OT Therapies. I enjoyed customizing and glittering cups and making t-shirts.
My passion for customizing crafts and decorating tumblers expanded and now I am wanting to help other crafter's and small business owners by offering HIGH QUALITY stainless steel tumblers, molds, glitter, platinum glitter, custom molds, and accessories.
When you purchase from Puzzle Tumblers LLC you are supporting a small business owner who also gives back to the local community! Puzzle Tumblers supports Operation Phantom Support (a local non-profit in Killeen, Texas) and gives back to the community! Together we can ALL make a difference!
I look forward to spreading awareness (about autism) 1 tumbler at a time.
Let's grow TOGETHER! Thank you for your support!
xoxo - Jessica
What brand is Puzzle Tumblers?
Puzzle Tumblers uses unbranded stainless steel cups with no logo to interfere with your creativity, making your design possibilities limitless (ie: glittered, sublimation, power-coating and more).
Every tumbler is packaged in a plain cardboard box, individually bubble wrapped, and has a high quality sliding lid.
Puzzle Tumblers looks forward to offering a wide variety of product styles for creative minds!
Join the Facebook group Puzzle Tumblers. This will be the place for you to share your designs, ask questions, learn about new products and participate in contests/monthly Give-A-Ways to WIN FREE items.
As a new wholesale company, I may occasionally run out of stock on certain cups/sizes. Please know that I do place large monthly orders/shipments and will do my best to refill all sizes on a regular basis.
Current processing time is 2-3 days business days after payment is received (not including weekends). *I will do my best to get your orders processed and shipped as soon as possible.
Your order will arrive within 3-5 business days after it has been processed. I cannot control postal delivery delays once your items have been shipped.
Tracking numbers will be provided on all shipments.
Shipping time of 2-5 days (via USPS) is IN ADDITION to the processing time (noted above).
Shipping is via USPS Priority and is weight based.
Shipping outside of the US will have an additional fee (*USPS rates)
Puzzle Tumbers does not currently ship internationally.
Local Pick-Up is AVAILABLE! Puzzle Tumblers is in Killeen, Texas. If you are local (ie: Killeen, Harker Heights, Copperas Cove, Belton, Temple, or surrounding city/county) and want to save money on shipping, just choose the local pick-up option instead of shipping at 'check out'. Puzzle Tumblers will email you to arrange a 'pick-up' appointment at a location in Killeen, Texas.
Puzzle Tumblers will not accept returns or exchanges. All sales are final unless the item you purchased is defective.
In the event you receive a defective item, damaged item, or are missing an item from your order, please contact Puzzle Tumblers at: firstname.lastname@example.org within 7 days of delivery.
For a defective item include: your name, invoice number, a photo(s) of the item, and description of the defective item.
For a damaged item include: your name, invoice number, photo(s) of the item AND pictures of the shipping box so that I can file a claim with USPS.
For a missing item include: your name, invoice number, and identify the item that is missing.
Puzzle Tumblers will issue a replacement item or issue store credit.
NOTE: Damaged or defective items, which have been customized will not receive a credit or replacement.